Advisory

WHAT MATTERS MOST

Quality, not quantity

Delivering consistent value is the key to retaining customers/clients; this forms the foundation of how we design and implement engagements that help businesses connect with prospective and existing customers/clients, acquire new customers/clients and retain them.

We move businesses toward sustained growth by helping them optimise key business processes.

CREATE · ACQUIRE · RETAIN

Business development

Every engagement is unique to each business and is designed according to specific needs; which may require any one or a combination of the following:

Sales coaching

Team coaching or one-on-one coaching to build winning sales teams, drive tangible results and exceed sales targets.

Digital marketing

Digital marketing strategy formulation and implementation to grow market share in existing markets or to expand to new markets or to diversify product and service offerings.

Client acquisition toolkits

Developing bespoke Client Acquisition Toolkits. These toolkits are invaluable resources for any client-facing role and include customized, professional templates for engaging customers/clients; like presentation templates, pitch book templates and client on-boarding packs.

Reviewing sales collateral

Reviewing existing sales collateral; to craft messaging that will connect with target audiences.

SUSTAIN

Performance improvement

To strengthen customer/client retention, customers and clients need to have seamless and frictionless interactions with your company. We review all processes that involve how the business connects with and acquires customers/clients; including how products and services are delivered.

Depicting the current state of the business, called the “as is” analysis, is the starting point of how we help businesses identify the “bottlenecks”, constraints and friction points in their processes.

Next, we give practical advice on how to optimize those processes. We support leaders in reimagining their businesses and articulating the desired “to be” state; empowering them with practical steps to transform the “as is” into the desired “to be” state.

Have any questions?

If you would like to know more about how we could work together, feel free to contact us.